Refund Policy
- Any product purchased from www.danachoice.com can be exchanged or refunded, and the customer must contact our team via email at return@danachoice.com. The exchange or return must be made within a maximum period of 14 days.
- Returned products must be in the same condition in which they were delivered to the customer, without any sign of use, and in their original packaging. If the final value resulting from the exchange of products in an order is greater than the initial value of the same, the customer will have to pay the difference using one of the available payment methods. If it is less than the initial value of the same, or in case of return, the customer may request the refund of that amount by bank transfer to an account to be indicated.
- DanaChoice does not accept exchanges/returns of intimate items or items that have their original damaged packaging.
- Items sent free of charge, in the form of gifts or bonuses, will not be refunded.
- Shipping and banking costs associated with returning products are fully and exclusively borne by the customer. DanaChoice reimburses the customer within a maximum period of 14 days from the receipt of the item to be returned.
- In case the return is at the origin of a logistical error by DanaChoice, our team, after contacting the customer, will collect the item, assuming the costs of the return, as well as the shipping costs of the correct product.
- DanaChoice does not accept returns sent postage prepaid or cash on delivery.
- Returns will only be accepted within the stipulated period, and exchanges are subject to stock availability. An unsatisfied exchange order automatically generates a return and a consequent credit.
- DanaChoice's product catalog is independent of your physical store, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.
- In all cases, any exchange or credit request must be made by registered mail that guarantees delivery of the goods to our address. Shipping costs for exchange or credit are borne by the customer. In the order to be returned, the reference of the item(s) and the reasons for the return must be indicated.
- Defective Items
- In case of a notorious anomaly of the product received, the item must be sent to DanaChoice for analysis. The item can be exchanged or refunded, provided that the customer returns it within a maximum period of 14 days from the date of dispatch of the order, for which they must contact us via email at return@danachoice.com.
- This process may take up to 20 days. If the anomaly is found, a new product will be sent for replacement. If the item with the same reference is not in stock, the customer may choose another item of equal value or refund the value of the defective item. If the anomaly is not verified, the item will be returned to the customer, and the customer will be responsible for the shipping costs.
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